We process orders quickly, so changes or cancellations can only be made before dispatch. Email shop@caramellobster.com immediately with your order number. Once a tracking number has been issued, we are unable to make any changes.

Contact us immediately at shop@caramellobster.com with your order number. Address changes can only be made before dispatch. Once a tracking number has been issued, we are unable to redirect your parcel.

Check your spam or junk folder first. If it's not there, email us at shop@caramellobster.com with the name and email address used at checkout and we'll look into it.

We're sorry about that. Email shop@caramellobster.com within 7 days of receiving your order with your order number and a photo if relevant. We'll sort it out.

Email shop@caramellobster.com within 7 days of delivery with your order number and a clear photo of the fault. Faulty items will be resolved at our cost.

All orders are dispatched from Sydney, Australia.

Orders are processed within 1–3 business days before being dispatched. Domestic standard shipping takes 3–7 business days; express takes 1–3 business days. International orders take 7–21 business days depending on destination. Exact rates and estimates are calculated at checkout.

Yes. Shipping rates are calculated at checkout based on your location and parcel weight. Please note that international orders may be subject to local import duties and taxes upon arrival, which are the responsibility of the recipient.

Tracking can take up to 24 hours to activate after dispatch. For international orders, scans may be less frequent once the parcel leaves Australia. If there has been no movement after 10 business days, contact us and we'll investigate.

Yes — Australia Post delivers to PO Boxes for standard domestic shipments. Express and international services may require a street address.

We accept returns on full-price items within 14 days of delivery for store credit. Items must be unworn, unwashed, and in original condition with all tags attached. Sale items are final sale. View our full returns page for details.

We don't offer cash refunds or refunds to original payment methods. All approved returns are issued as store credit, which doesn't expire and can be used on any future order.

Email shop@caramellobster.com within 14 days of receiving your order. Include your order number and the items you'd like to return. We'll respond within 1–2 business days. Do not send anything back before receiving approval.

Return postage is at the customer's expense. We recommend using a tracked service — we're not responsible for items lost in transit on the way back to us.

We don't process direct exchanges. Submit a return request, receive your store credit, and use it to place a new order in the size you need. Given our limited quantities, we recommend moving quickly once your return is approved.

No. All sale items are final sale and not eligible for return or store credit, unless the item arrives faulty.

CL garments are cut with a relaxed, oversized fit. If you're between sizes, we recommend sizing down. Check our size guide for garment measurements on each piece.

Yes. All Caramel Lobster pieces are designed to be worn by everyone. Sizing runs S through L for Drop 1.

All measurements in our size guide are garment measurements taken flat — not body measurements. Lay a well-fitting piece from your wardrobe flat and compare. Visit our size guide for full instructions.

Yes. Email us at shop@caramellobster.com before you order and we'll help you find the right fit.

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Apple Pay and Google Pay.

Not at this stage. We'll update this when that changes.

Yes. All transactions are processed securely through Shopify Payments. Caramel Lobster does not store your payment details.

All orders are charged in Australian Dollars (AUD). Your bank or payment provider will handle any currency conversion for international orders.

Caramel Lobster releases product in limited drops. Each drop is a small run of considered pieces — once they're gone, they're gone. Waitlist members get access before the general public.

Join the waitlist. That's it. Waitlist members hear about new drops before anyone else and get first access to shop.

Generally no — drops are limited by design. In some cases we may restock popular pieces, but this isn't guaranteed. The best way to stay across it is to join the waitlist and follow us on Instagram.

We don't announce drop dates in advance. Join the waitlist and follow @caramellobster on Instagram — that's where it'll land first.

We're open to the right ones. If you have something in mind, reach out at shop@caramellobster.com with the subject line "Collaborations".